> For the complete documentation index, see [llms.txt](https://docs.selvette.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.selvette.com/troubleshooting-and-faq/billing-and-connections.md). # Billing and connection questions ## Studio does not show a plan picker If the account is billed through Shopify, this is expected. Open the bill-owning store's Shopify App and use **Plan & billing**. ## A connected Shopify store does not show a pricing link Another store or Studio already owns the recurring plan. The billing page points to the owner instead of allowing a second subscription. ## Connecting says both accounts are paid Selvette refuses a paid-to-paid merge. Cancel one recurring plan, wait for it to lapse, then retry the connection. ## I want to pay by card instead of Shopify Cancel the Shopify subscription, use it through the end of the paid period, then open Studio after it lapses. The card plan picker reappears automatically. ## A connect code does not work * Create it for the exact `.myshopify.com` domain. * Use it only once. * Create a fresh code if it expired. * Paste it into the same store's Shopify App under **Connection**. ## Credits were purchased but the balance has not changed Return to the bill-owning billing page, then refresh **Credits left** or Studio **Account → Usage**. A completed purchase can take a moment to be confirmed and applied. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.selvette.com/troubleshooting-and-faq/billing-and-connections.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.