> For the complete documentation index, see [llms.txt](https://docs.selvette.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.selvette.com/troubleshooting-and-faq/faq.md). # Frequently asked questions ## Do Shopify merchants need Studio Hub? No. The Shopify App can install and manage the storefront experience on its own. Studio is needed for Create, custom sites, account-level teams, and broader multi-store work. ## Why is Create not in the Shopify App? Create is a Studio workspace for campaign production, while the embedded Shopify App is organized around one store's widget, Insights, leads, gallery, and Shopify billing. ## Do I need a second plan to use Create? No. Create a Studio account and connect the Shopify-paid store. The shared account uses one plan and one credit balance. ## Are Shopify and Studio plans different? No. Both billing channels use Grow, Starter, Pro, and Scale with the same feature model. The difference is who processes and manages payment. ## What is enabled by default? Image try-on and shopper-choice 360° video start on for all products. Live AR starts off until you enable makeup products and author shades. Plan access still applies; Grow does not include video. ## What happens when credits run out? Credit-priced Selvette actions stop. Shoppers can still use the store's normal Add to cart. ## Are shopper photos deleted? Yes. New accounts default to a 24-hour auto-delete window, and the merchant can configure the result-retention period from 1 hour to 7 days. Keep the visible privacy line aligned with that setting. ## Is Live AR the same as image try-on? No. Live AR renders makeup on the device camera. Marking a product as Live AR makeup replaces image try-on and 360° video on that product. ## Is storefront 360° video the same as a Studio reel? No. Storefront video is a shopper option after image try-on. A Studio reel animates a merchant's completed campaign still from Gallery. ## Can a Viewer generate images? No. Viewer is a view-only role and cannot generate from inside Studio. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.selvette.com/troubleshooting-and-faq/faq.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.